1. Orders & Shipping
Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS.
Q: How long does delivery take?
- Standard delivery: 3–7 business days.
- Express delivery: 1–3 business days.
Q: Do you offer international shipping?
Yes, we ship worldwide. Shipping fees vary by location.
2. Returns & Refunds
Q: Can I return a perfume?
Yes, returns are accepted within 2 days if the product is unused and sealed.
Q: What if I receive a damaged or wrong product?
Contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
Q: How long do refunds take?
Refunds are processed within 5–10 business days after approval.
3. Products & Authenticity
Q: Are your perfumes original?
Yes, all products are 100% authentic and sourced from verified suppliers.
Q: How do I choose the right fragrance?
You can:
- Browse by fragrance notes (woody, floral, fresh, oriental)
- Read product descriptions and reviews
- Contact our support for recommendations
Q: What is the difference between EDP, EDT, and Parfum?
- Parfum: Strongest, long-lasting
- EDP (Eau de Parfum): Moderate strength
- EDT (Eau de Toilette): Lighter scent
4. Payments
Q: What payment methods do you accept?
- Credit/Debit Cards
- UPI / Net Banking
- Cash on Delivery (if available)
Q: Is my payment secure?
Yes, we use encrypted and secure payment gateways.
5. Account & Login
Q: Do I need an account to place an order?
No, but creating an account helps track orders easily.
Q: I forgot my password—what should I do?
Click “Forgot Password” on the login page and follow instructions.
6. Contact Us
If you need help, reach out to us:
- 📧 Email: support@yourbrand.com
- 📱 Phone/WhatsApp: +91-9824312962
- 🕒 Support Hours: Mon–Sat, 10 AM – 7 PM